“I have worked with Alicia for more than 15 years in various different capacities including as a leading employment lawyer, outstanding workplace investigator and, more recently as an expert mediator and conflict coach. Alicia has excellent technical skills and sound judgment, but above all, tremendous 'EQ' and a real ability to connect with people from all walks of life. In my view, it is this last attribute which makes her such an effective mediator and coach. I could not recommend her more highly.”